Initial Notice

This page refers to Neil Hadden Plumbing and Heating Ltd as ‘Neil Hadden Plumbing and Heating’, ‘we’, or ‘us’, and to the customer or website visitor as ‘you’ or ‘the client’. We may update or revise the information on this page at any time, so we recommend checking back occasionally to stay informed. Any updates will apply from the date they are published. If we make significant changes, we will make reasonable efforts to let our customers know to ensure transparency about how we handle personal information and data.

Privacy Policy

What information do we collect?

When you get in touch with us through our website, by phone, or by email, we may collect your name, address, email, phone number, and details about your enquiry or the services you require. This helps us to respond accurately, arrange appointments, provide quotations, and deliver our services efficiently. We may also use your contact information to follow up on completed work, offer ongoing support, or comply with legal obligations.

How do we store your information?

Your details are kept securely in our client records and are used only for legitimate business purposes. We are committed to protecting your privacy and take steps to safeguard your information from unauthorised access or misuse. We do not share your personal information with third parties unless required to by law or with your direct permission.

Cyber Security

While we take every reasonable measure to protect your data, no online or digital system can be completely immune to cyber threats. In the unlikely event of a security breach or unauthorised access to our systems, we will act promptly to resolve the issue and contact anyone affected in line with UK data protection regulations.

Cookies Policy

Like most websites, our site uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site and allow certain features to function correctly. We do not use cookies to collect personal or sensitive information.

You can adjust your browser settings to disable cookies at any time, but please note that doing so may affect how our website functions.
We use trusted third-party tools such as Google Analytics to monitor website performance and visitor behaviour. This helps us improve our website and user experience. For more details on Google Analytics and how your data is handled, visit the official Google Analytics website.

Website Hosting

Our website is designed and hosted securely on Wix Studio, which stores data through protected servers and databases. Wix takes extensive steps to ensure all stored information is protected behind firewalls and encryption. To learn more about Wix’s privacy policies, please visit their website.

Additional Information

We hope this page provides clarity on how we handle your personal information and use cookies. If you have any questions, concerns, or wish to request that we remove your information from our records, please contact us at shane@neilhadden.co.uk.